Your satisfaction is our priority
Effective Date:
At Removechargeix, we are committed to your complete satisfaction with our interior greening products and services. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.
Plants may be returned or exchanged within 7 days of delivery if they:
To qualify for a return:
The following cannot be returned:
Design consultation fees are non-refundable once the consultation has been completed. Cancellations made at least 48 hours before the scheduled appointment will receive a full refund.
Installation services are non-refundable once work has commenced. If you are unsatisfied with the installation, we will work with you to make necessary adjustments at no additional cost within 14 days of completion.
Once your return is received and inspected:
Refunds are issued to the original payment method. We do not offer cash refunds or store credit unless specifically requested.
We gladly offer exchanges for plants of equal or lesser value. If exchanging for a higher-value plant, you will be charged the difference. Exchange requests must be made within 7 days of delivery and follow the same eligibility requirements as returns.
Shipping costs for returns depend on the reason:
Maintenance service contracts may be cancelled with 30 days written notice. Prepaid maintenance fees will be prorated and refunded for unused services. No refunds are provided for individual missed appointments unless rescheduled in advance.
If your order arrives damaged:
Orders may be cancelled for a full refund if:
Once plants are prepared or services scheduled, cancellation fees may apply.
All plants come with a 30-day health warranty when enrolled in our maintenance program. This warranty covers plant health issues arising from inherent defects, not from environmental factors or care issues. Warranty claims require documentation of proper care and environmental conditions.
If you are unsatisfied with a return or refund decision, please contact our customer service team. We are committed to resolving all disputes fairly and promptly. Most issues can be resolved through direct communication.
For return requests or questions about this policy:
Removechargeix
1541 Haight St, San Francisco, CA 94117
Phone: +1 415-861-0404
Email: chat@removechargeix.world
Hours: Monday-Friday 9:00 AM - 6:00 PM PST